How Do I Track The Progress Of My Artwork Shipment?
To identify which courier is handling your package, please locate the email notification you received when the artwork shipped, which contained the subject line: "Your order item has been shipped."
This email contains a link allowing you to access a webpage with your order tracking details including your specific courier and your tracking number. Please copy the tracking number from this page and then enter it into the courier's webpage for the latest tracking information.
Originals and Limited Edition Prints
Original artworks and limited edition prints usually arrive within eleven (11) to fourteen (14) business days from time of order, depending on the origin and destination of the artwork as well as the time it takes to clear customs if the work is shipped internationally. From time of shipping, the artwork will usually arrive at the buyer’s destination between seven (7) to ten (10) business days, barring any delays due to customs clearance.
Common Reasons for Delivery Delays
If you live in an area experiencing severe weather, natural disasters, or any other unforeseen major events, your package may be delayed. Please add an additional 2 - 3 business days to the estimated delivery date of your order.
Also, in some countries, the customs clearing process may take as long as 30 days. Please check your government's international shipping policies for more detailed information.
Can I Cancel An Order Prior To Shipment?
Yes, you can. Note that all buyers have the right to cancel their order any time before shipment, and are able to return art 7 days after the delivery date if unsatisfied with the work.
In light of our 7-day return policy, we recommend that you please allow the shipment to arrive so that you can see the work in person before making your final decision whether or not to keep it.
However, if you're absolutely certain that you do not want the artwork after all, please immediately contact firstname.lastname@example.org and provide your order details.
Original Artwork Return Policy
From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Carlos Eguiguren and are not fully satisfied, you have:
- Seven (7) days to contact us about your intent to return the work
- Three (3) days from the day you contacted us to ship out the artwork. ***Do not ship the artwork before contacting us; you must first contact us.***
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund.
How to Return an Original, Undamaged Work
Step 1 – email email@example.com to give us your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist.
Step 3 – Email firstname.lastname@example.org to complete the return process.
Once the piece safely reaches the artist, He will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Additional return information—PLEASE READ.
- Additional shipping fees may apply for international returns.
What to Do If the Artwork Arrives Damaged?
Step 1 Email email@example.com with your order information.
Step 2 - Save original packaging!
Step 3 - Take photos of damaged artwork and packaging. Please email these photos to firstname.lastname@example.org
You will receive a new print at no cost.
Ships in a tube
This item will arrive rolled in a dent-resistant tube.This method is especially safe for oversized works, and provides lower shipping costs as well. Rolled works can be easily stretched (for canvas works, i.e. placed onto wooden stretcher bars) and/or framed by a local framer upon arrival. Upon immediate delivery, we highly recommend you send any works on paper directly to your framer for cautious, professional unrolling of the artwork.
I'm Having Trouble Paying By Credit Card/PayPal. What Do I Do?
Credit Card Issues
If your credit card is being declined during purchase, please try our troubleshooting tips below. If you still experience problems, we advise that you contact your bank or credit card provider and ask for their assistance.
Double-check the information you entered during checkout:
- Did your billing address change recently?
- Did you enter the correct CVV code?
- Did you get a new card with a new expiration date?
About the CVV Code
If using a credit card to purchase a work, you will be asked for the CVV code (i.e. Card Verification Value code). On most credit cards (including Visa, MasterCard, and Discover cards), the CVV is a three-digit number printed to the right of the signature space on the back of the card. On American Express cards, it is the four-digit code located on the front of the card.
Review your bank’s fraud-alert policies.
Your bank may flag any suspicious activity on your account which may include first-time orders or high-value purchases (regardless of the card’s available funds)—especially those made online. Your bank may require you to contact them and authorize the purchase before allowing you to complete the transaction.
Review your bank’s daily withdrawal limit.
Most banks have limits on how much you can charge on your card in a single day. If you reach this limit, your bank may block your account from any further activity for the day regardless of available funds in the account.
PayPal has various security measures in place to protect their users from fraudulent activity. For this reason, PayPal may occasionally prohibit a buyer from submitting payment. If you’re experiencing issues using your PayPal account, please contact PayPal directly for assistance, or visit their website for troubleshooting information.